The following policy applies to all classroom training courses and appointments regardless of the location of delivery. Cancellations must be submitted by email to: email@example.com
There are NO REFUNDS on all course fees AND appointments, including deposits, cancelled less than 24 business hours prior to the class or appointment.
Cancellations greater than twenty-four (24) business hours are permitted. However, cancellations made greater than 24 business hours prior to the start time of the class or appointment will be charged a 25% administration fee, plus HST OR credit of the full amount for future training or purchases.
Cancellations made less than twenty-four 24 business hours prior to the start time of the class or appointment and no-shows are subject to full payment amount, no refund or no future credit allowed.
Course cancellations, rescheduling or registrant substitutions may be made up to twenty-four (24) business hours of the start time of classes by using self-serve option online or by calling our office at (709) 757-7111.
Please note that if you do not reschedule twenty-four (24) hours or more before the class or do not attend on the scheduled training day, you are responsible for payment.
CANCELLATION OF COURSE BY EASTERN SAFETY SERVICES
Eastern Safety Services reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, availability of classroom, equipment, trainer or extenuating circumstances. Notification will be provided within 12 hours of the class start time, sooner whenever possible.
Eastern Safety Services is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, cancellation penalties for transportation or accommodations. The customer or student’s sole remedy shall be the refund of prepaid course fees or rescheduling at no additional cost.