No-Show & Late Cancellation Policy

To ensure fairness and maintain the quality of our training and services, the following policy applies to all bookings, including classes, training sessions, and appointments:

Cancellations Less Than 24 Hours Before the Scheduled Start Time

• Any cancellation made within 24 hours of the scheduled start time is considered a late cancellation.
• All fees are forfeited, and the participant will be required to rebook within 30 days they wish to attend a future session.

No-Show Policy

• A no-show occurs when a participant fails to attend their scheduled class or appointment without prior notice.
• All fees are forfeited, and the participant will be required to rebook within 30 days they wish to attend a future session.

Rescheduling After Late Cancellation or No-Show

• Bookings may be rescheduled within 30 days after a no-show or late cancellation, but a rescheduling fee will apply.
• This fee must be paid in full before a new date is confirmed or attendance is permitted.

General Notes

• Fees that are forfeited or rescheduling fees help cover administrative, staffing, and preparation costs.
• By completing a booking, participants acknowledge and accept this policy.

If you have any questions, please call our office at 709-757-7111

 

 

 

 

 

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