The following policy applies to all Classroom Training courses regardless of the location of delivery.
Cancellations must be submitted by email to: firstname.lastname@example.org
There are NO REFUNDS on all course fees including deposits.
Cancellations twenty-four (24) hours or more prior to the start time of the class, will not be charged the full training fee. As a courtesy, we will apply 100% credit of your payment toward a future Eastern Safety Services training course valid for one year from the cancellation date.
Cancellations made less than twenty-four 24 hours prior to the start time of the class and no-shows are subject to full payment amount, no refund or no future credit allowed.
Course rescheduling or registrant substitutions may be made up to twenty-four (24) hours of the start time of classes by using self-serve option online or by calling our office at (709) 757-7111.
Please note that if you do not reschedule twenty-four (24) hours or more before the class or do not attend on the scheduled training day, you are responsible for payment.
CANCELLATION OF COURSE BY EASTERN SAFETY SERVICES
Eastern Safety Services reserves the right to cancel or change a class at any time, including but not limited to, lack of participation, availability of classroom, equipment, trainer or extenuating circumstances. Notification will be provided within 12 hours of the class start time, sooner whenever possible.
Eastern Safety Services is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to, cancellation penalties for transportation or accommodations. The customer or student’s sole remedy shall be the refund of prepaid course fees or rescheduling at no additional cost.